• Finance Pro I

Finance Pro I is a four-day course for your Financial Services Managers (FSMs).
This course is designed to provide a strong foundation in the art of selling F&I products and services in your dealership.

• Finance Pro II

After mastering the fundamentals with Finance Pro I, it’s time to move to the next level.Finance Pro II is a three-day intensive course designed to help increase gross profit, product penetration while maintaining great CSI. Your Finance Services Manager (FSM) will learn advanced techniques that will help them master the real-world challenges in the Finance Office.

• Road To Retention– Finance

The Road to Retention– Finance workshop is designed to teach participants that the Indexes from the manufacturer’s surveys are a mirror of their performance from the customer’s perspective. Not just a simple scorecard of customer opinions.

• Compliance Essentials

Legal Compliance for the Financial and Insurance Services Professional is a 1-day course designed to give your Financial Services Managers an understanding of the Federal and state laws that regulate the legal aspects of their job. This course is a departure from the traditional “scare tactics” used in most legal compliance courses. We utilize a fun atmosphere and interactive group scenarios that produce an understanding and respect for the specific laws and guidelines, rather than fear. We show the participants that knowing the law will actually help them do their job better. It will not re-strict them from producing income, but will make the customer’s experience a pleasant one.

• Red Flags Workshop

This workshop is designed to give you an understanding of the Red Flags Rule. Together, we will walk though each step of the Red Flags Rule and will outline the development process of the Identity Theft Protection Program (ITPP).

• SalesPro 360SM

Has your sales staff Mastered the Fundamentals needed to keep your customers moving through the buy-ing process from the welcome to the close? SalesPro 360 utilizes the fundamentals of past sales training, but is updated for today’s savvy customers. If you want to get more customers from the greeting to the write up and on the right vehicle more often then SalesPro 360 is for you and your staff!

• Selling Skills Workshop

An intense 1-day workshop is not all lecture, but is full of hands-on skill development. We model the sales technique for participants and then allow them to perfect it. All participants will understand the why and the how for every skill presented. Every sales person and manager should be able to come back to the dealer-ship with the tools, skills and training to increase their performance and your bottom line.

• Lease Essentials

This class will promote a complete understanding of leasing skills needed to speak intelligently to today’s knowledgeable customers. You will understand how and where to incorporate the information learned into your current sales process. We will provide you with the skills to harness the power of your customer loyalty today to fuel business for tomorrow.

• Phone Skills 360

Through process of best practices, this workshop will help increase your sold to incoming call percentages. Phone Skills 360 will offer Live Streaming videos to continue to help your sales professionals improve their success with incoming sales calls. Participants will receive an exam to see how much they retained during the Phone Skills 360 Workshops and Live Web Training.

• First Pencil-Guest Concepts

Speed, easy, affective and customer friendly are some of the words to describe this desking tool. If you are looking for an economical and effective way to manage negotiations this is your tool. It is easy to learn and has several presentations to make your negotiation process move quicker and more profitable.

• Road To Retention– Sales

The Road to Retention– Sales workshop is designed to teach participants that the Indexes from the manufacturer’s surveys are a mirror of their performance from the customer’s perspective. Not just a simple scorecard of customer opinions.

• Negotiation Workshop

Our Negotiation Skills one-day workshop will provide your Sales Associates the ability to perform the skills to negotiate an agreement to completion that satisfies both buyer and seller. Students will practice these strategies and techniques with performance exercises

• ServicePro 360SM

This three-day workshop incorporates the most up-to-date customer service, communication and customer-centered selling skills within a learning environment that welcomes personalization and practice. Your Assistant Service Manager will develop a well rounded approach to accomplishing their day-to-day objective of earning profits and your long-term objective of growing market share.

• Customer Centered Service Selling

Do you see a lot of one line repair orders? Selling service with integrity is a responsibility but many advisors don’t see themselves as salespeople. What does it take to develop the skill sets necessary to enhance an advisor’s performance? Participants leave this workshop with a clear understanding of how to increase sales, customer satisfaction and customer retention.

• Electronic Evaluation/Financial Analysis

This Quick Electronic Analysis provides Executive Management with a snapshot of their Service Department’s Performance against known guidelines. Key areas of potential are isolated and a series of “what ifs” are explored providing a foundation for discussing the department’s potential.

• Service Department On-Site Analysis

This On-Site Analysis is designed to provide Executive Management with course of direction to improve Ser-vice Sales, Production and Profitability.

• Road To Retention– Fixed Operations

The Road to Retention– Fixed Operations workshop is designed to teach participants that the Indexes from the manufacturer’s surveys are a mirror of their performance from the customer’s
perspective. Not just a simple scorecard of customer opinions.

• MPI Pro 360

In this class, technicians will learn methods to increase service sales by utilizing Multi-Point Inspection forms. Participants will learn how the MPI contributes to increased service sales and profitability as well
as the role it plays in customer retention.

• Phone Skills

Service departments receive an abundance of phone calls everyday and with every call there are opportunities to ‘WOW!’ the customer and increase profits.

• Group Leader Training

This workshop emphasizes on leadership, quality standards, teamwork and a review of the core administrative responsibilities necessary to run a successful team or group. Any individual in a production leadership position will benefit from this class.