The Toyota Customer Satisfaction website, Signaling Success is your resource for Customer Satisfaction improvement in your dealership.
You already have access to this powerful source of information, now learn how to use it for much more than reviewing this week’s survey scores.

Key Focuses:

•Employee Performance Tracking
•Financial Services Index (FSI)
•Sales Person Index and Vehicle Delivery Quality Index (SPI, VDQI)
•Assistant Service Manager Index (ASMI)
•Even Technician CSI scores
• Print Bin function– automates monthly CSI reports
• Customer Impact Areas-identifies specific
• Customer Satisfaction opportunities and trends.
• Opportunity Chart -automatically identifies and prioritizes top opportunities for improved CSI based on importance
• Customer Comment Analysis-an easy way to transfer your sales and service comments into a handy spreadsheet for comment analysis. Comment analysis gives you a way to analyze your customer comments and look for trends or patterns in processes that effect a customer’s sales or service experience within your dealership
• Action Plan module– aids implementation by providing a well thought out plan and keeping track

Who Should Attend:

	General Managers
	Sales Managers
	Service Mangers
	Finance Managers
	Customer Service Managers
	Sales Admin Staff