Through process of best practices, this intense one-day workshop will help increase your sold to incoming call percentages. Phone Skills 360 offers web training modules after the workshop to continue helping your sales professionals improve their success with incoming sales calls. Participants will also learn the foundational processes needed to maximize success with incoming sales calls.
Key Focus:
• How to answer incoming new and pre-owned sales calls
• Learn how to address the customer questions like "What's your best price?"
• Be able to keep the conversation moving toward the appointment
• Generate more solid appointments with actual dates and times
• Tools to follow-up with the no shows and reset another appointment
• Ask for the appointment without raising customer anxiety
• Building value in the call to get more customers to show
• Managers will learn how to coach & sustain the skills
Who Should Attend
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Sales Staff |
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Sales Managers |
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General Managers |
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Dealers |