The Road to Retention– Sales workshop is designed to teach participants that the Indexes from the manufacturer’s surveys are a mirror of their performance from the customer’s perspective. Not just a simple scorecard of customer opinions.

The goal of this workshop is for participants to understand how they affect the customer experience and how they will learn to deliver an exceptional experience to improve service & customer retention for the dealership.

 

Key Focus:
• Understanding customer expectations vs. “chasing a score”
• The ability to connect the Sales process with the customer expectations
• What is required to provide “World Class” service
• The Sales Person’s role in Service & Customer Retention
• Identify trends and patterns for prompt resolution

Who Should Attend:

General Sales Managers   Sales Managers All Sales People Customer Relations Managers