The delivery is not good bye; it’s the first step to the next service visit.  This half day workshop incorporates the most up-to-date, customer centered active delivery and next appointment process within a learning environment that welcomes personalization and practice. Your ASM/Service Consultant will develop a well rounded approach to accomplishing a professional active delivery, in person or by phone, and next appointment setting skills that will impact the customers experience with your dealership and keep your customers returning time and again.

Improve customer retention and profits by mastering the fundamentals of a professional service delivery.

 

 Key Focus:

• What is Active Delivery
• Learn engaging active delivery skills
• Professional MPI result presentation
• Set customer expectations for next service
• Setting appointments for declined worked