Achieving optimum services sales success requires teamwork between the Service Advisors (ASMs) and the Technicians. Sources of service sales potential are often misunderstood and many times “good ideas” to improve sales on the drive don’t yield the desired results and leave everyone, including your customers, frustrated. Many departments have great service sales opportunities but encounter difficulty closing the gap in performance. Often the key turnaround happens when the technicians have a better understanding of their role in the process. The MPI Pro 360 workshop can be facilitated on-site or in a classroom environment.

This workshop is designed to improve the following:
• Advisor (ASM) and Technician understanding of their roles and responsibilities
• What customers expect from us during the service visit
• Understanding of key service sales potential by category
• The use of an Multi-Point Inspection as a Tangible Selling tool
• Prioritization of Estimates
• Advisor word tracks to “stage” the inspection and gain the customer’s interest

Who Should Attend:

	ASM’s
	Service Managers
	Parts Manager
	Parts Counter Sales Persons
	Technicians
	Parts & Service Directors