Service departments receive an abundance of phone calls everyday and with every call there are opportunities to ‘WOW!’ the customer and increase profits. This intense one day workshop will create an awareness of how these sales opportunities can be turned into appointments at the deal-ership while creating a professional first impression of the service department.

Service managers will learn how to coach and sustain on-going training back at the dealership by participating along side their people in class. Don’t wait to capture more appointments, sales and create a ’WOW’ impression of your service operation.

Key Focus:

• How to answer the phone confidently and professionally.
• Identify and address the customer’s reason(s) for calling.
• How to set effective appointments. Better manage the service expectations.
• Use the phone as a tool to improve time management.
• Using the phone to keep your customer informed during the day.
• Active delivery by phone when needed.

Who Should Attend:

	Service Managers
	Service Consultants
	Service Cashiers
	Retail Parts Counter