This half day workshop incorporates the most up-to-date techniques for customer estimates and the multipoint inspection process within a learning environment that welcomes personalization and practice. Your ASM/Service Consultant will develop a well rounded approach to accomplishing a professional estimate and MPI that will impact the customers experience and sales for your dealership. Tying the ASMS approach to directly to the 4th and 5th questions of the 9 ASM Index Questions, recommendation of appropriate work and explanation of work, cost and time required. Learning these techniques will generate a world class customer experience and therefore improving customer retention. We have designed this workshop for 70% practicing and drilling so the ASM/Service Consultant will have the fundamental techniques to apply when returning to the dealership.

 Key Focus:

• Understanding why
• Learn proper staging and timing skills
• Introducing the MPI professionally
• Set customer expectations
• Developing professional estimate skills
• Customer engaged write-up process

• ASM/Service Consultants
• Managers/Directors
• Dealers