Increase sales by starting off well with the customer. This half day workshop incorporates the most up-to-date customer service reception and write-up skills within a learning environment that welcomes personalization and practice. Your ASM/Service Consultant will develop a customer centered approach to accomplishing a reception and write-up approach that will impact the customers experience with your dealership. With over 1000 Service Consultants trained, we know an effective reception and write up produces more up-sales!
• Key Focus Points:
• How You Greet determines How You End • Developing professional reception skills • Improve listening skills • Focusing on the Customer’s Prime Concern • Confirm our understanding • Sell the Multi-point Inspection Process • Educate on prime • Customer engaged write-up process
• Who should attend:
• ASM/Service Consultants • Managers/Directors • Dealers
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Sales Associate Louisiana